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I was contacted by telephone on March 30, 2015 about installing an updated antivirus software on my PC. The caller, who said his name was David, indicated it was free and part of the service I was getting.

(I had previously worked with Alberteen, Technical Dept. of Windows at Apex Technical Multi S in Tennessee. Alberteen had remotely cleaned up and optimized my PC, plus installed several new protection softwares. I purchased a $149.99 five-year optimization package with them).

I mistakenly thought David was another technician with this firm. I allowed David remote access to my PC, using TeamViewer, to work on it. We have caller ID with Time Warner and my wife tracked 7 telephone calls from YMax Communications on March 30 and 5 telephone calls on March 31. There also was a call from Western Union on March 31, which we did not answer.

On March 31, David said the reason my PC was running so slow was that I was still using Windows XP. He offered to upgrade my PC to Windows 7 for a cost of $250 with new associated software, but everything in memory would be lost. He said I could save what I wanted by offloading it on external memory. He said he would call me in a few days to get my decision.

David called back on April 5. He said he had some additional software to install which would make my PC run faster for no cost. I again allowed him access to my PC. However, before he could start work, he would need a fee of $10.

He asked me for my ViSA debit card number, which I gave him. He called back several times and said it was not going through. He asked me if I had another VISA debit card and I gave him that one. It still didn't work he said, and asked for the Pin Nos.

on the cards, which I stupidly gave to him. There were 5 calls on April 5 from YMax Communications. David said he would call back in a few days to see how things were going (which he never did). On April 3, I received a letter dated April 1 from my Credit Union that said my checking account had insufficient funds to cover a check, so they transferred from another account to cover it.

I waited until today, April 9, to investigate and found that an

$800 withdrawal had been made against my checking account via Western Union, Denver, CO.

I checked on my Citizen's Bank checking account and found that another $500 Western Union withdrawal had been made against that account. My stupidity has cost me a total of $1300!

Jim Shurtleff, Endicott, NY

Reason of review: Poor customer service.

Location: Endicott, New York

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