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Chat start time Jun 26, 2008 4:30:03 PM ESTChat end time Jun 26, 2008 5:24:51 PM EST
Duration (actual chatting time) 00:54:47
Operator Roy
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Sam'
Sam: Hello, how may I help you?
Robert E Webb: this is my third time here today and I just want to send you my old jack for a new one please
Sam: May I know what happen to your old one?
Robert E Webb: I have no idea it wont work
Robert E Webb: hello
Robert E Webb: I waisted a whole day at this site
Robert E Webb: are you there?
Sam: Yes.
Sam: Can I try to fix your old magicJack?
Robert E Webb: can I just return this for a new one please
Robert E Webb: I've been going at this all day
Sam: I appreciate your patience.
Robert E Webb: when I run the fix it says unable to access your magic jack I've talked with 3 people before you and I'm getting tired of playing with this
Robert E Webb: I just want a new one
Sam: May I know when did you purchase your magicJack?
Robert E Webb: about 6 months ago
Sam: Is the blue light still on?
Robert E Webb: no
Sam: May I know what was happened why the blues was not on anymore?
Sam: blue light*
Robert E Webb: when I reboot the computer with it plugged in it comes on but it does not work so I unplug it and it goes out and will not come back on this is the third time i'm explaining this why won't you just let me have a new one?
Robert E Webb: this is getting to me
Sam: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Robert E Webb: thanks for the brush off
info: Your chat transcript will be sent to at the end of your chat.
Robert E Webb: I don't understand why you don't just send me a new one
Sam: Your magicJack 30 day free trial has expired.
Robert E Webb: I paid for 2 years in advance so I guess I'll just say goodbye to that money
Sam: Please hold on.
Robert E Webb: on the website it says if live chat can't fix the problem they will send you a number in your email and I have two weeks to send in the old one for a new one
Sam: Have you activated the 2nd year advance with the old one?
Robert E Webb: when I first hooked it up I pre paid for the second year
Robert E Webb: In order to receive a replacement for your magicJack, you have to chat with one of our Live Agents and go through trouble shooting before a replacement can be issued. Once the replacement has been issued, you will receive an email with an RMA number and return information for the original magicJack. The original magicJack must be in our hands within two (2) weeks, in order for you not to be charged for the replacement magicJack. Please make sure to include the email with your RMA number when returning the original magicJack.
Sam: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Robert E Webb: In order to receive a replacement for your magicJack, you have to chat with one of our Live Agents and go through trouble shooting before a replacement can be issued. Once the replacement has been issued, you will receive an email with an RMA number and return information for the original magicJack. The original magicJack must be in our hands within two (2) weeks, in order for you not to be charged for the replacement magicJack. Please make sure to include the email with your RMA number when returning the original magicJack.
info: Please wait while I transfer the chat to the best suited site operator.
info: You are now chatting with 'Roy'
Roy: Hello this is Roy, I will be assisting you today. Please give me a moment while I check your previous chat.
Roy: Thank you for patiently waiting, do you have the order number?
Robert E Webb: let me check my email
Roy: Ok.
Robert E Webb: Your order no. 597-37236408 has been received.
Robert E Webb: Roy you still there
Roy: Yes, I found your order. Is this the last 4 digits of the card you used when you ordered the magicJack 0173?
Roy: Please disregard that message.
Robert E Webb: In order to receive a replacement for your magicJack, you have to chat with one of our Live Agents and go through trouble shooting before a replacement can be issued. Once the replacement has been issued, you will receive an email with an RMA number and return information for the original magicJack. The original magicJack must be in our hands within two (2) weeks, in order for you not to be charged for the replacement magicJack. Please make sure to include the email with your RMA number when returning the original magicJack". I've been through the troubleshooting process 3 times can I just have a new one please
Roy: Thank you for holding, a replacement will be processed right away, you have to return the old device once you receive the new one/. Please check your mail later for the email confirmation?.
Robert E Webb: Thank You Roy
info: Your chat transcript will be sent to rewebbo@optonline/.net at the end of your chat".
Robert E Webb: Have a Good Night
Roy: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns?. Please take a second to answer a one question survey about the service I provided,. Please click the "close" button on the top right of this screen and the survey will appear,. Thanks again!
Roy: Thank you for chatting. Good-bye.
Robert E Webb: Bye
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 Comments (12) |
| 1. Written by billyboy on September 10, 2010 from augusta, georgia, US There latest one is...It is your line quality...Some bull that you have to have a minimun of .8 on the upload. They have you go to speedtest.com and mine said .4. However, when I did a speed test from another source from me on the east coast to Seattle on the west coast the upload was in access of 4.xx..What gives with that?? They seem to have an ecuse for everything and everybody. |
| 2. Written by bjthombre on September 2, 2010 from san antonio, texas, US I don't think there are any chat agents |
| 3. Written by nailsbycarl on August 21, 2010 from st. petersburg, florida, US WOW did you get charged $1.70 on your card. I did and I got junk back too. your story is all too familiar!! Carl Harris |
| 4. Written by Nemo DeNovo on May 1, 2010 from newburgh, new york, US BTW Churva....just how much Seroquel do you take per day? |
| 5. Written by Nemo DeNovo on May 1, 2010 from newburgh, new york, US MJ tech chat destroyed my MJ with all the tampering they had me do, then they promised me a replacement and bailed off chat. It took me a week to resolve this, while my phone worked for seconds, hit & miss. When it finally quit altogether, I hit them on chat and they forced me to pay $9.95 shipping for the replacement. I then waited 2 weeks....without a phone, and when the new one arrived it worked just as bad as the original. They never asked me for the old one, I even asked if they wanted it...they said no. I still have it, been thinking of taking a pic of it smashed with a hammer....would make a great campaign poster for "MagicJackVictims.com" |
| 6. Written by JustThinking on January 15, 2010 from atlanta, georgia, US Reserve your frustration for yourself, because it looks like you corrupted the dongle yourself by reepatedly not removing it properly. I would not expect MJ to replace a user-corrupted dongle. FYI: "Even though USB devices are Plug & Play—that is, they're ready to go upon being plugged in—you shouldn't just unplug them. A USB port has current running through it, so the power jolt caused by unplugging a "hot" connection can corrupt data on a storage device, camera, or mp3 player." |
7. Written by Churva on August 24, 2009 from manila, manila, PH You need to follow the customer supports directions in order for your magicJack devices to work well. I believe that your magicJack devices just need your patience guys,, Your frustrations will not help solve your problems.... just be patient, that's all i could advice |
8. Written by Sounds Familiar on June 6, 2009 from beaumont, texas, US Sounds exactly how T-Mobile customer service is . I have just ordered a Majic Jack and will return it un opened. I will cancell my charge and only be out the freight. Thanks to everybody here for the info. And Stay away from T-Mobile also they are just as bad. |
| 9. Written by happy magic jack customer on October 19, 2008 from dallas, texas, US You are a turd... |
| 10. Written by Ray on July 28, 2008 from herndon, virginia, US MagicJack only worked for a very brief period, just long enough to prevent you from claiming on your 30-day refund. 90% of the time i simply can't hear the other side. I strongly recommend avoiding it if you magicjack is for important purposes. There is no viable live support. |
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